Privacy Policy

# Mansa Privacy Policy

Welcome to Mansa! We value your privacy and are committed to protecting your personal data as you use our mobile app and services. This privacy policy explains what information we collect, how we use it, how it is shared and protected, and your rights as a user.

## 1. Who We Are

Mansa is a mobile platform that enables individuals and businesses in Africa to shop globally, overcoming payment and shipping barriers by providing virtual cards, virtual addresses, and package forwarding.

## 2. Information We Collect

We collect the minimum personal data necessary to deliver a secure, seamless, and support-rich shopping experience:

– **Identification Data**
– Name, email address, date of birth, phone number
– **Location Data**
– Region and city in your country
– **Payment & Transaction Data**
– Mobile payment numbers, wallet balances, amounts funded/spent, currency details
– **Shipping Data**
– Chosen pickup points, delivery addresses, parcel tracking IDs
– **Order Information**
– Order confirmations (if you link your Gmail account), purchased items, store details
– **App Usage Data**
– Device details, actions within the app, error reports, support chats

## 3. How We Use Your Information

We use your information to:

– Provide and manage your Mansa account, including authentication and user settings
– Enable payments via virtual cards and mobile money wallets
– Offer parcel forwarding and display your EU shipping address
– Process your orders and handle delivery logistics
– Communicate with you about updates, support requests, or issues
– Analyze usage for security, system improvement, and to ensure reliable, high-quality service

## 4. How We Share and Protect Your Information

– **No Unauthorized Sharing:** We do not sell, trade, or rent your personal data to third parties. Your data is only shared with partners essential to payment processing (e.g., mobile money APIs), card provisioning, and logistics, strictly for service delivery[1][2].
– **Third-Party Integrations:** We use secure APIs for mobile payments (fapshi.com), virtual card provisioning, messaging (Intercom), and Gmail order imports, following privacy and security best practices.
– **Data Security:** Mansa uses encryption and secure protocols to protect your information at all times[3]. Sensitive data (like card credentials) is never stored locally. User consent is required before linking external services such as Gmail.
– **Data Minimization:** We only store the data required for providing and improving our services. Non-essential data and emails are not accessed or retained.

## 5. Your Rights

Depending on your location and applicable law, you may have the right to:

– Access, correct, or update your personal information
– Request deletion of your data (subject to legal and operational requirements)
– Withdraw consent for linked services (like Gmail integration)
– Ask us to restrict how we use your data
– Contact us regarding any privacy questions or to exercise your rights

## 6. Data Retention

– We store your information only as long as needed for your account, required by law, or for the legitimate operation of our services. Once data is no longer necessary, it is securely deleted or anonymized.

## 7. Children’s Privacy

Mansa is intended for users 18 years and older. We do not knowingly collect personal data from children under the age of 18.

## 8. International Transfers

As a cross-border platform, your data may be processed in different countries where our partners operate. We ensure such transfers comply with relevant data protection laws.

## 9. Changes to This Policy

This Privacy Policy may be updated to reflect new features, regulations, or operational changes. Users will be notified of major changes within the app or via email.

## 10. Contact Us

For privacy queries, data requests, or complaints, contact our Data Protection Officer at:

– **Email:** privacy@mansa.so
– **In-app chat:** Access support in the Mansa app

We are committed to resolving your concern quickly and transparently.

By using Mansa, you acknowledge and accept this Privacy Policy and our approach to handling your personal data.